Frequently Asked Questions

By shopping with us, you are supporting a high-quality Australian manufacturer based in Melbourne. Our stools are made in Melbourne, all our materials are purchased locally in Australia. We do this so we too can support other Australian businesses, including transportation. Our cartons are also made locally. All our staff are based in Australia. When you purchase from us, we do a happy dance in our factory, because every customer matters to us.

All our products are designed and made in Australia.

Our Melbourne Showroom is located at 4/93 Wells Road, Chelsea Heights in Victoria. If you require an item urgently please ring our Showroom on 03 9776 0001 prior to making your way over to ensure we have the product available for pick up.

We accept Internet Banking Transfer, Credit Card (Visa and MasterCard) and PayPal. Payment must be received before products are dispatched.

Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight.

Choose Afterpay as your payment method at checkout and follow the instructions to set up your account with Afterpay.

After you check out successfully with Afterpay, we will then ship your products. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

For more FAQ about Afterpay click here.

We ship within Australia and New Zealand. We can also ship worldwide, please enquire with us as to these costs. For our Shipping Policy, click here.

Shipping is $14.95 by Courier, or by Australia post as per the Australia Post calculator at checkout.

We love meeting our customers face-to-face so if you are based in Melbourne, you can also come and pick it up at our Showroom. We are located at 4/93 Wells Road, Chelsea Heights in Victoria.

If you require an item urgently please ring our Showroom on 03 9776 0001 prior to making your way over to ensure we have the product available for pick up.

For our Shipping Policy, click here.

Yes, we do. For our Returns and Exchanges Policy, click here.

Our products are designed and constructed for strength and safety. Adult supervision is required at all times, never leave children unattended in the Toddler Chef Stool. Babies should be supervised at all times when playing under the Bamboo Baby Gym and never left unattended.

All our products are made in Australia. We usually have them in stock, but from time to time, we can sell out of certain products. If the product is in stock, then immediate delivery is available. Orders are processed within 24 hours of receiving payment. For our Shipping Policy, click here.

Yes, our products are sent flat-packed to minimise damage in transit. They are very easy to assemble and come with detailed printed instructions. You can also download a copy of the instructions here.

Our stools are available in mdf or Bamboo. We source all of our materials from reputable suppliers.

In order to keep the stool affordable we chose to create one style with MDF. This has allowed us to produce a light weight product that is affordable, particularly as our customers often order more than one. The MDF also allows you to be creative - you can paint it in any colour you choose to match your decor, or turn the entire stool into a blackboard using specially designed blackboard paint.

The E Zero MDF we use is a low formaldehyde emitting MDF product. It has a formaldehyde emission of less than 0.5mg/L. This is lower than the current Australian standard. On top of that the MDF we use is highly moisture resistant. That means it is not only SAFE for you and your family because of the low emissions, it is also has an eco friendly nature and is highly durable.

Our Bamboo Toddler Chef Stool, Bamboo Baby Gym and Bamboo Lego table are available in its natural finish. We chose Bamboo because of its durability and nature. Bamboo is widely considered a giant variety of grass and does not require re-planting after harvesting. The root system remains in place and growth occurs with each new growing season. In suitable conditions, Bamboo has been known to grow at a rate of one metre per day. The species of Bamboo used for sheet and veneer products is a running variety known as Phyllostachys Pubescens, commonly called Moso Bamboo. Bamboo is a natural product and may vary in appearance.

We recommend that you paint or seal your stool for durability. You can use semi gloss, gloss or clear lacquer available from any hardware.

Bamboo stools can be kept in its natural finish, applying kitchen timber oil from time to time to keep it nourished and renewed.

The stool weighs 9 kilograms.

The stools have been designed to hold up to 80kg. We recommend that the stool be used for children between the ages of 1 to 6 years old depending on how tall your child is at the time. Your toddler needs to be stable on their feet so we don't recommend it for children under 12 months old.

The assembled dimensions are: 915mm height, 370mm width and 300mm top depth and 470mm bottom depth.

There are four height adjustments. From lowest to highest: 310mm, 415mm, 465mm and 515mm.

The backless version is open to allow your child to climb in and out of the stool independently. There is not an option to slide a back into it.

The closed Toddler Chef Stool is fixed, therefore, you will need to lift your child in and out of the stool.

We can do customisations on stools provided it doesn't compromise the safety of the stool. Please contact us to discuss your requirements. Customisations incur additional charges.

Wipe it with a damp cloth. If water gets on it use a dry clean cloth immediately to wipe the water off. We don’t recommend that you leave water on it, as this can damage the materials.

For the Bamboo version we recommend you apply a kitchen timber oil to keep it nourished and to protect it. We use Feast Watson Kitchen Timber Oil on our stools. When the Kitchen Timber Oil is dry, it gives a natural matt finish that is resistant to water and spills. If your stool shows signs of drying out, there’s no need to sand the surface, just clean and dry the surface and apply the timber oil. You can purchase it at leading hardware stores or at Feast Watson.

The assembled dimensions are: 400mm height, 850mm width and 550mm depth.

Accessories are not included. The Bamboo Play Gym allows you to hang your own toys so you can rotate the items your baby plays with to keep them entertained and stimulated with new objects.

Yes, when we first started making our products we chose to sell them first on eBay. We have received 100% positive feedback from our eBay customers. We do not discount our products on eBay, they are the same price as our products on our website and in our Showroom.

Unfortunately, we don’t offer discounts. When we have discounted our products this has been inline with a charity donation. Given we design and manufacture in Australia, we already have very competitive pricing, so we can’t afford to just discount for the sake of a sale. Our products are popular and our customers are loyal so we find that they are very understanding that we don’t have seasonal sales.

You can find our Terms and Conditions of Service here.