Frequently Asked Questions

By shopping with us, you are supporting a high-quality Australian manufacturer based in Melbourne. Our stools are made in Melbourne, all our materials are purchased locally in Australia. We do this so we too can support other Australian businesses, including transportation. Our cartons are also made locally. All our staff are based in Australia. When you purchase from us, we do a happy dance in our factory, because every customer matters to us.

All Hubby Made products are designed and made in Australia.

Our Melbourne Showroom is located at Unit 12/91 Clifton Grove, Carrum Downs in Victoria. If pick up is selected upon purchase you will receive a conformation email to let you know it is ready for pick up.

We accept Internet Banking Transfer(supplied at checkout), Credit Card (Visa and MasterCard) and PayPal & Afterpay. Payment must be received before products are dispatched.

Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight.

Choose Afterpay as your payment method at checkout and follow the instructions to set up your account with Afterpay.

After you check out successfully with Afterpay, we will then ship your products. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

For more FAQ about Afterpay click here.

We ship Australia wide and New Zealand. We can also ship worldwide, please enquire with us as to these costs. For our Shipping Policy, click here.

Shipping is calculated at checkout, you can select your preferred shipping option, by Courier, or by Australia post as per their postage calculator.

We love meeting our customers face-to-face so if you are based in Melbourne, you can also come and pick it up at our Showroom. We are located at 12/91 Clifton Grove, Carrum Downs in Victoria.

Receive Free Standard Shipping when you spend over $130 sitewide. (For domestic orders (NT conditions apply) within Australia only)

For our Shipping Policy, click here.

RETURN & EXCHANGE POLICY

Hubby Made does not offer a returns policy for change of mind once orders have been dispatched. If for some reason you have changed your mind after completing your order, please contact us immediately to cancel your order, before it is dispatched to orders@hubbymade.com.au

If for some reason you are eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund yet, please contact us.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item please contact us.

Shipping a Returned Item

To return your product, you should mail your product to:

U12 91 Clifton Grove, Carrum Downs Victoria 3201

​You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING POLICY

By shopping with Hubby Made, you are supporting a high-quality Australian manufacturer based in Melbourne. Our stools are made in Melbourne, all our materials are purchased locally in Australia. We do this so we too can support other Australian businesses, including transportation. Our cartons are also made locally. All our staff are based in Australia. When you purchase from us, we do a happy dance in our factory, because every customer matters to us.

Shipping Costs

We are always looking for more cost effective freight options for our customers. Our priority is always to work with a quality-driven, reliability and friendly courier.

Shipping large boxes is unfortunately not cheap. From time to time we may offer a special offer of free shipping, but some areas are excluded due to this.

This includes Northern Territory and New Zealand. Sorry, to our customers in Northern Territory and New Zealand your shipping costs us a lot more, so it is calculated at checkout. We can also ship worldwide, please contact us for these costs.

Delivery Timing

We do our best to dispatch your order within 24 hours. This means it you are in metropolitan Melbourne you should receive your product within 2 to 3 business days. Other metropolitan areas across Australia (Sydney, Brisbane, Canberra and Adelaide) will take between 4 to 5 business days. If you live in regional or rural areas, WA, or NT, please allow up to 7 to 10 days, as we find it takes a little longer to get to you.

You will receive a confirmation email and tracking details when your order has been dispatched.

If your order is urgent, please email orders@hubbymade.com.au and we will do our best to accommodate.

​​Pick up Option

We love meeting our customers face-to-face so if you are based in Melbourne, you can also come and pick it up at our workshop. We are located at 12/91 Clifton Grove, Carrum Downs in Victoria and open from Monday to Thursday from 9am to 3pm.

If you require an item urgently please send us an email to orders@hubbymade.com.au prior to making your way over to ensure we have the product available for pick up.

You can find our Terms and Conditions of Service here.

Our products are designed and constructed for strength and safety. Adult supervision is required at all times, never leave children unattended in the Toddler Chef Stool. With that in mind we as parents designed our Toddler Chef Stool with our own children's safety as a priority.

All our products are made in Australia. We usually have them in stock, but from time to time, we can sell out of certain products. If the product is in stock, then immediate delivery is available. Orders are processed within 24-48 hours of receiving payment. For our Shipping Policy, click here.

Yes, our products are sent flat-packed to minimise damage in transit. They are very easy to assemble and come with detailed printed instructions. You can also download a copy of the instructions here.

Our stools are available in mdf, white mdf, coloured birch & Bamboo. We source all of our materials from reputable suppliers.

In order to keep the stool affordable we chose to create one style with MDF. This has allowed us to produce a light weight product that is affordable, particularly as our customers often order more than one. The MDF also allows you to be creative - you can paint it in any colour you choose to match your decor, or turn the entire stool into a blackboard using specially designed blackboard paint.

The E Zero MDF we use is a low formaldehyde emitting MDF product. It has a formaldehyde emission of less than 0.5mg/L. This is lower than the current Australian standard. On top of that the MDF we use is highly moisture resistant. That means it is not only SAFE for you and your family because of the low emissions, it is also has an eco friendly nature and is highly durable.

Our Bamboo Toddler Chef Stool are available in its natural finish. We chose Bamboo because of its durability and nature. Bamboo is widely considered a giant variety of grass and does not require re-planting after harvesting. The root system remains in place and growth occurs with each new growing season. In suitable conditions, Bamboo has been known to grow at a rate of one metre per day. The species of Bamboo used for sheet and veneer products is a running variety known as Phyllostachys Pubescens, commonly called Moso Bamboo. Bamboo is a natural product and may vary in appearance.

We recommend that you paint or seal your stool for durability. You can use semi gloss, gloss or clear lacquer available from any hardware.

Bamboo stools can be kept in its natural finish, applying kitchen timber oil from time to time to keep it nourished and renewed.

The stool weighs 9 kilograms.

The stools have been designed to hold up to 80kg. We recommend that the stool be used for children between the ages of 1 to 6 years old depending on how tall your child is at the time. Your toddler needs to be stable on their feet so we don't recommend it for children under 12 months old.

The assembled dimensions are: 915mm height, 370mm width and 300mm top depth and 470mm bottom depth.

There are four height adjustments. From lowest to highest: 310mm, 415mm, 465mm and 515mm.

The backless version is open to allow your child to climb in and out of the stool independently. There is not an option to slide a back into it.

The closed Toddler Chef Stool is fixed, therefore, you will need to lift your child in and out of the stool.

We can do customisations on stools provided it doesn't compromise the safety of the stool. Please contact us to discuss your requirements. Customisations incur additional charges.

Wipe it with a damp cloth. If water gets on it use a dry clean cloth immediately to wipe the water off. We don’t recommend that you leave water on it, as this can damage the materials.

For the Bamboo version we recommend you apply a kitchen timber oil to keep it nourished and to protect it. We use Feast Watson Kitchen Timber Oil on our stools. When the Kitchen Timber Oil is dry, it gives a natural matt finish that is resistant to water and spills. If your stool shows signs of drying out, there’s no need to sand the surface, just clean and dry the surface and apply the timber oil. You can purchase it at leading hardware stores or at Feast Watson.

From time to time we may offer a discount code, some selected items are exempt from receiving a discount. Given we design and manufacture in Australia our costs are more than similar imported products. Our products are popular and our customers are loyal so we find that they are very understanding that we don’t have seasonal sales.