Hubby Made does not offer a returns policy for change of mind once orders have been dispatched. If for some reason you have changed your mind after completing your order, please contact us immediately to cancel your order, before it is dispatched.

We want you to be happy with your purchase, so if you are for some reason not completely satisfied, please contact us at orders@hubbymade.com.au

If for some reason you are eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet:

- First, check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund yet, please contact us.

 

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us.

 

Shipping a Returned Item

Please note, we only accept products that are in a "new" condition, and these must be returned within 7 days of your acceptance of the delivery.

 

To return your product, you should mail your product to:

12/91 Clifton Grove

Carrum Downs

Victoria 3201

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Gift vouchers

Gift vouchers are valid for up to 3 years after the purchase date and contain a unique coupon code that can be entered at checkout in the Shop. Check out the rules and regulations around gift vouchers here

PLEASE NOTE: Due to the virtual and downloadable nature of our products, we cannot offer refunds of gift vouchers.

After you place your order, you'll be sent an order confirmation. You'll then receive a second email containing your gift voucher as a PDF, it may go to your junk mail so please check carefully.